Returns and right of withdrawal
This is where you start a return, a size change, or exercise your right of withdrawal. Fill in the form and choose the option that fits your situation. You will receive a confirmation of receipt by email, and we will get back to you with the next steps.
How to choose the right request
Size change. Doesn't your ring fit? We will resize it for you, free of charge within 60 days. Read more in our size change guide.
Return (30 days). Do you want to return an item and get your money back? This is our open purchase policy and applies for 30 days.
Cancel purchase (right of withdrawal, 14 days). Do you specifically want to invoke your statutory right of withdrawal under the Swedish Distance Contracts Act? It applies for 14 days. The outcome is the same as a return, a full refund.
Return policy
Open purchase, 30 days
You have the right to return your order and receive a full refund within 30 days of receiving it. The item must be unused, in the same condition as when you received it and in its original packaging. Gift cards and engraving cannot be returned or refunded.
Right of withdrawal, 14 days
Under the Swedish Distance Contracts Act, you have a 14-day right of withdrawal from the day you receive the item. You use it by filling in the form above and choosing right of withdrawal. Your jewellery is covered by the right of withdrawal even though it is made after you place your order. The exception is personalised items, such as engraving or a design created specifically to your wishes.
When you withdraw from a purchase, you pay the shipping to send the item back, just as with a regular return. The item must be sent back without undue delay and no later than 14 days after you notified us. Refunds are always made once the item has arrived and been inspected. We then refund the full amount to your original payment method, no later than 14 days after we received your notice.
Resizing
If your ring doesn't fit, we resize it for you free of charge within 60 days of receiving it. You pay the shipping to us, and we cover the shipping back to you. After 60 days a fee applies. Our resizing guide takes you through the whole process step by step, with prices, delivery times and help measuring the right size. Read more in our resizing guide.
Faults or damage
Every piece is handmade and therefore unique. Small variations are natural and part of each piece. If something is still wrong, we'll help you. If the item appears to have been damaged in transit, get in touch as soon as you can and we'll sort it out quickly. If the item has an original manufacturing fault, you have the right to make a complaint under the Swedish Consumer Sales Act. Contact us and we'll help you further.
How to send the item back
Send the item back with tracked shipping to:
Nude Stockholm AB
Mobilgatan 5
126 26 Hägersten
Sweden
Include a note with your contact details. We recommend a tracked service, and shipping insurance if needed. You are responsible for the return shipping and for the item arriving, so keep your receipt until the refund is complete.
Refunds
Once we have received and inspected your return, we'll contact you by email. If everything is in order, the refund is made to your original payment method, usually within 5 to 10 working days.
If your refund hasn't appeared yet
If you haven't received your refund yet, start by checking your bank account again. It can take a few days for a refund to appear among your transactions, often 2 to 5 days. Then contact your bank or card issuer, as it sometimes takes time before the refund is officially registered. If you've done all this and still can't see the money, contact us at info@nudestockholm.se.
