Returns and right of withdrawal
This is where you start a return, a size change, or exercise your right of withdrawal. Fill in the form and choose the option that fits your situation. You will receive a confirmation of receipt by email, and we will get back to you with the next steps.
How to choose the right request
Size change. Doesn't your ring fit? We will resize it for you, free of charge within 60 days. Read more in our size change guide.
Return (30 days). Do you want to return an item and get your money back? This is our open purchase policy and applies for 30 days.
Cancel purchase (right of withdrawal, 14 days). Do you specifically want to invoke your statutory right of withdrawal under the Swedish Distance Contracts Act? It applies for 14 days. The outcome is the same as a return, a full refund.
Return policy
Open purchase, 30 days
You have the right to return your order and receive a full refund within 30 days of receiving the item. The item must be unused and in the same condition as you received it, in its original packaging. Gift cards and engraved items cannot be returned or refunded.
Right of withdrawal, 14 days
Under the Swedish Distance Contracts Act, you have a 14-day right of withdrawal from the day you receive the item. You invoke it by filling in the form above and selecting the withdrawal option. Your jewellery is covered by the right of withdrawal even though it is made after your order. The exception is personalised items, for example engraving or a design created specifically to your requirements.
When you cancel a purchase, you pay the cost of returning the item, just as with an ordinary return. The item must be sent back without undue delay and no later than 14 days after you notify us. A refund is always issued after the item has been returned and inspected. We then refund the full amount to your original payment method, no later than 14 days after we receive your notification.
Size change
If your ring doesn't fit, we will resize it for you free of charge within 60 days of receiving it. You pay the shipping to us, and we cover the shipping back to you. After 60 days, a small fee applies. In our size change guide you will find the whole process step by step, with prices, delivery time, and help measuring the right size. Start your size change by filling in the form above and selecting Size change.
A fault or damage to your jewellery
Every piece is handmade and therefore unique. Small variations are natural and part of each piece. If something is nonetheless wrong, we are here to help. If the item appears to have been damaged in transit, get in touch as soon as you can and we will sort it out quickly. If the item has an original manufacturing fault, you have the right to make a complaint under the Swedish Consumer Sales Act. Contact us and we will help you further.
How to send the item back
Send the item back with a trackable shipping service to:
Nude Stockholm AB
Mobilgatan 5
126 26 Hägersten, Sweden
Include a note with your contact details. We recommend a trackable service, for example PostNord Home Small Prio or Rek (registered mail), and shipping insurance if needed. You are responsible for the return shipping and for the item arriving safely, so keep your receipt until the refund is complete.
Refunds
Once we have received and inspected your return, we will get in touch by email. If everything is in order, the refund is made to your original payment method, usually within 5 to 10 business days.
If your refund hasn't appeared yet
If you haven't received your refund yet, start by checking your bank account again. It can take a few days before a refund appears among your transactions, often 2 to 5 days. Then contact your bank or card issuer, as it sometimes takes time before the refund is officially registered. If you have done all this and still don't see the money, get in touch with us at info@nudestockholm.se.